Video Center: Taxpayer Experience with Courtney Kay-Decker

Watch the full interview with 2024 Harley T. Duncan Award recipient Debra Conn...

Washington State DOR Assistant Director of Taxpayer Account Administration Debra Conn what she admires as a leader...

California Director of Tax and Fee Administration Nick Maduros discusses the challenges tax administrators face, how to overcome them...

FTA COO Ryan Minnick discusses virtual reality (VR) and deep fakes with Michigan State and Stanford professor, Robby Ratan...

Interim Director Spanos describes what he admires as a leader and the focus of developing leaders early in their careers...

COO Ryan Minnick sits down with Rick Offenbecher, Amanda Mosel, and Brad Thome to discuss their agency's response...

Commissioner Hiller discusses focus areas for leaders and advice for individuals aspiring to reach senior leadership roles...

FTA's Ryan Minnick sits down with former IRS Commissioner Charles Rettig to discuss his unique perspectives on tax administration...

Wisconsin DOR Secretary David Casey discusses what developing leaders should focus on early in their careers and more...

Pennsylvania DOR Exec. Secretary John Kaschak discusses what he admires as a leader, and why mentors are important...

SAS Principal Social Innovation Manager I-Sah Hsieh joins FTA COO Ryan Minnick for an exciting and at times philosophical discussion of AI and how...

Dr. Ellie Pavlick of Brown University and Google AI guides us through what we know and have yet to learn about this rapidly emerging technological paradigm...

Michigan Deputy Treasurer Glenn White discusses employee engagement and how to foster a work culture that embraces performance metrics...

Philadelphia Department of Revenue Commissioner Frank Breslin talks about who inspires him and how his is making an impact...

City of Kansas City Commissioner of Revenue Mari Ruck discusses the importance of listening, her focus on engaging employees, and the importance...

FTA's Charlie Helms sits down with Utah State Tax Commission's Mike Lee to discuss how customer service has changed and emerging trends...

Connecticut Department of Revenue Deputy Commissioner John Biello talk about what he has learned as a leader and what he's excited about in the upcoming year...

FTA's Ryan Minnick sits down with Indiana DOR Commissioner Bob Grennes and Arizona DOR Director Rob Woods to discuss the successes these two tax agencies have realized in being designated as top places to work...

Alabama DOR Commissioner Vernon Barnett discusses why collaboration is important, leadership, and his agency's work...

FTA's Ryan Minnick talks with the Taxpayer Advocate Service (TAS) National Taxpayer Advocate Erin Collins about her office's work as the "voice of the taxpayer"...

FTA's Ryan Minnick chats with IRS Deputy Chief Taxpayer Experience Officer Courtney Kay-Decker on what the TXO is and does, and what tax preparation options available to taxpayers...

John Valentine, Commission chairman of the Utah State Tax Commission, discusses work-life balance and what he's excited to see in the year ahead...

FTA's Ryan Minnick talks with Frank Nestore, VP of Mathtech, about project management in government....

Oregon DOR Director Imholt discusses leadership, why transparency is important, and empathy means to her...

Indiana DOR Commissioner and FTA Board of Trustees Member Bob Grennes discusses workplace culture and its importance...

FTA's Ryan Minnick talks with NCDOR's Dia Harris and Philadelphia DOR's Rebecca Lopez Kriss about the role of communications and how reaching every...

Lindsey Stepp discusses what she has learned as a leader, why her agency's work is important, and what she's most excited about in the year ahead...

FTA Board Secretary Keith J. Richardson discusses how he inspires people, what he has learned as a leader, and why his agency's work is important...

Amazon AWS EQ Evangelist Cash Ashley sits down with FTA COO Ryan Minnick to talk about emotional intelligence and its science-based links to better productivity, leadership...

FTA Executive Director Sharonne Bonardi discusses what brings her joy, and what she'd like to see as FTA's legacy.

LA DOR Secretary Kevin Richard discusses how organizations grow leaders and what he values most in a leader.

NC DOR Secretary and FTA Board Member Ronald Penny discusses what he has learned as a leader that wasn't taught in school.

Neena Savage talks about the accomplishments over the past years, the teams who helped make them possible, and the future of FTA...

Peter Barca discusses what he sees as FTA's top priority, why FTA"s work is important, and more.

FTA's COO Ryan Minnick is joined by Dr. Ellie Pavlick, Assistant Professor of Computer Science at Brown University and member of the Google AI...

2023 Harley T. Duncan Leadership Winner Kathleen McColgan discusses how she inspires people and the importance of adaptability in navigating challenging situations.

2022 Harley T. Duncan Leadership award winner Eva Liggins shares her thoughts on leadership and the accomplishment of which she is most proud

2022 and 2023 FTA Harley T. Duncan Award for Leadership and Service Winners Eva Liggins and Kathleen McColgan