2024 May Alcohol Uniformity
The 2024 May Alcohol Uniformity will be held on May 6, 2024 at the Hyatt Regency, Green Bay, WI. Register online
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May 2024
2024 May Uniformity Tobacco Tax Section
The 2024 May Uniformity Tobacco Tax Section will be held May 7–8 2024 at the Hyatt Regency, Green Bay, WI. Register online
Webinar: Employee Experience—How Employee Experience Impacts Customer Experience
One of the key drivers to providing an excellent customer experience is to ensure staff members interacting with customers are happy and engaged. During this session, we will discuss employee experience, its importance in driving customer experience, and what states are doing to improve employee experience. Register online This is session two of FTA’s four-session ... Read more
Webinar: Field Enforcement
Our panel will discuss all things dealing with field operations. What types of cases are best sent to the field verses those worked in a centralized contact. How has greater access to data changed the need to send cases to the field? What changes has COVID and remote work had on the need to make ... Read more
2024 May Uniformity Motor Fuel Tax Section
The 2024 May Uniformity Motor Fuel Tax Section will be held May 8–10 2024 at the Hyatt Regency, Green Bay, WI. Register online
2024 FTA IRS Safeguards Workshop
The 2024 FTA IRS Safeguards Workshop will be held May 14-16, 2024, at The St. Anthony Hotel San Antonio, San Antonio, TX. Register online.
2024 Northeast Region Motor Fuel Tax Section
The 2024 Northeast Region Motor Fuel Tax Section will be held May 19–21, 2024, at The Courtyard/Grappone Conference Center, Concord, NH. Register online
Webinar: Handling Sensitive Customer Interactions
Customer experience representatives often encounter customers requiring a skilled approach. Some customers have received news from the agency that they may not like and are irate. Some may be suffering from mental health issues. Others may have been referred to us after contacting a legislator or other policy maker. Gain invaluable insights and techniques to navigate delicate ... Read more
Webinar: Collections Staff—Employee Experience
Collections work is tough and can be quite hard on employees performing the work. During this session, we talk about what characteristics states look for in hiring collections staff. We will discuss performance metrics and motivating employees to use good judgment in working with customers and performing enforcement actions. We will also talk about how ... Read more
2024 Northeast Region Tobacco Tax Section
The 2024 Northeast Region Tobacco Tax Section will be held May 22–23, 2024, at The Courtyard Hotel, Concord, NH. Register online
June 2024
2024 FTA E-file and Refund Protection Symposium
The 2024 FTA E-file and Refund Protection Symposium will be held June 2–5, 2024, at the Westshore Grand, Tampa, FL. Details of the conference will be posted as the conference gets closer. Check back for more information.
Webinar: Gathering and Using Voice of the Customer
Mike Lee with the state of Utah will present what his agency is doing to gather and use the voice of the customer. After his presentation, the panel will discuss how their agencies are gathering voice of the customer data and using it to improve the customer experience. The panel will also answer your questions ... Read more
Webinar: Special Cases—Dealing with the Needles in the Haystack
Not all cases can be handled the same. Some cases involving hardship require longer term payment plans or officers in compromise. Some cases are determined to be uncollectible and many states perform write-off transactions to ensure the accuracy of the receivables balance. Other cases may require special enforcement actions such as property seizures or criminal ... Read more
2024 FTA Annual Meeting
The 2024 FTA Annual Conference will be held June 9–12, 2024, at the Hyatt Regency, Long Beach, CA.
2024 Southern Region Motor Fuel Tax Section
The 2024 Southern Region Motor Fuel Tax Section will be held June 23–25, 2024, at Springhill Suites, Greenville, SC. Details of the conference will be posted as the conference gets closer. Please check back for more information.
2024 Southern Region Tobacco Tax Section
The 2024 Southern Region Tobacco Tax Section will be held June 26–27, 2024, at Springhill Suites, Greenville, SC. Details of the conference will be posted as the conference gets closer. Please check back for more information.
July 2024
2024 SEATA (Southeastern Association of Tax Administrators) Annual Meeting
The 2024 SEATA Annual Meeting will be held July 14–17, 2024, at the Galt House hotel in Louisville, Kentucky. Register online
2024 Motor Fuels Basic Training
The 2024 Motor Fuels Basic Training will be held July 28–August 1, 2024, at the Hyatt Regency Downtown, Green Bay, WI. Details of the conference will be posted as the conference gets closer. Please check back for more information.
August 2024
2024 FTA Technology Conference and Expo
The 2024 FTA Technology Conference and Expo will be held August 4–7, 2024, at Hilton Milwaukee and Baird Center, Milwaukee, WI. Details of the conference will be posted as the conference gets closer. Please check back for more information.
2024 Uniformity Tobacco Tax Section
The 2024 Uniformity Tobacco Tax Section will be held August 16–17, 2024, at Renaissance Battle House, Mobile, AL. Details of the conference will be posted as the conference gets closer. Please check back for more information.
2024 Tobacco Annual Meeting
The 2024 Tobacco Annual Meeting will be held August 18–21, 2024, at Renaissance Battle House, Mobile, AL. Details of the conference will be posted as the conference gets closer. Please check back for more information.
2024 NESTOA (Northeastern States) Annual Meeting
The 2024 NESTOA Conference will be held August 20–23, 2024 in Boston, MA, Westin Seaport. Please check back for registration information.
September 2024
2024 Uniformity Motor Fuel Tax Section
The 2024 Uniformity Motor Fuel Tax Section will be held September 20–21, 2024, at DoubleTree Hotel, Cedar Rapids, IA. Details of the conference will be posted as the conference gets closer. Please check back for more information.
2024 Annual Meeting Motor Fuel Tax Section
The 2024 Annual Meeting Motor Fuel Tax Section will be held September 22–25, 2024, at DoubleTree Hotel, Cedar Rapids, IA. Details of the conference will be posted as the conference gets closer. Please check back for more information.
2024 MSATA (Midwestern States) Annual Meeting
The 2024 MSATA Conference will be held September 29–October 2, 2024 at the Hilton St. Louis at the Ballpark in St. Louis, Missouri. Please check back for registration information.
October 2024
2024 FTA Revenue Estimation and Tax Research Conference
The 2024 FTA Revenue Estimation and Tax Research Conference will be held October 5-9, 2024, at the Hilton Norfolk The Main Hotel in Norfolk, VA. Details of the conference will be posted as the conference gets closer. Check back for more information.
2024 Tobacco Basic Training Class
The 2024 Tobacco Basic Training Class will be held October 20–24, 2024. Location is TBD. Please check back for registration information.
2024 WSATA (Western States) Annual Meeting
The 2024 WSATA Annual Meeting will be held October 27-30, 2024, at the Westin Rancho Mirage, Palm Springs, California. Check back for registration information.
December 2024
2024 Compliance Workshop
The 2024 Compliance Workshop will be held December 1st–4th, 2024 in San Antonio, Texas. More details to come.
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