Webinar: Handling Sensitive Customer Interactions

Customer experience representatives often encounter customers requiring a skilled approach.  Some customers have received news from the agency that they may not like and are irate. Some may be suffering from mental health issues. Others may have been referred to us after contacting a legislator or other policy maker. Gain invaluable insights and techniques to navigate delicate conversations with confidence and ensure positive outcomes for both customers and your agency.

This is session three of FTA’s four-session Customer Experience webinar series. Each session is its own unique topic so register now and join the conversation in real time and listen at your convenience to recorded sessions for a limited time.