Webinar: Gathering and Using Voice of the Customer

Mike Lee with the state of Utah will present what his agency is doing to gather and use the voice of the customer.  After his presentation, the panel will discuss how their agencies are gathering voice of the customer data and using it to improve the customer experience. The panel will also answer your questions as we wrap up the webinar series.

This is session four of FTA’s four-session Customer Experience webinar series. Each session is its own unique topic so register now and join the conversation in real time and listen at your convenience to recorded sessions for a limited time.