Improving and empowering state tax administration
Improving and empowering state tax administration
FTA webinar series

Webinar: Collections Staff—Employee Experience

Collections work is tough and can be quite hard on employees performing the work.  During this session, we talk about what characteristics states look for in hiring collections staff.  We will discuss performance metrics and motivating employees to use good judgment in working with customers and performing enforcement actions.  We will also talk about how states are engaging and assisting collection staff that are often dealing with customers under trauma and stress.

This is session three of FTA’s four-session Collections and Accounts Receivable Management webinar series. Each session is its own unique topic so register now and join the conversation in real time and listen at your convenience to recorded sessions for a limited time.


May 21 2024


3:00 PM - 4:00 PM

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