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Improving and empowering state tax administration
Improving and empowering state tax administration

Episode 8: Customer Experience

FTA's Charlie Helms sits down with Utah State Tax Commission's Senior Director of Customer
Service Mike Lee to discuss his division's success, how customer service has changed,
and emerging trends in the customer experience...

  Listen to the audio podcast  Watch the video podcastTax Breaks with Indiana DOR Commissioner Bob Grennes and Arizona DOR Director Rob Woods
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Uniformity Guides Now Available!

Motor Fuels Section | Tobacco Tax Section

Download the latest uniformity guides!

Download the Motor Fuels GuideDownload the Tobacco Guide

2023 Tobacco Basic Training Class

October 22–26 | Clemons, NC

Open to both government and industry. Mark your calendars and make plans to join us!

Register for the 2023 Tobacco Basic Training Class
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The Center for Excellence in Tax Administration

Providing members with the knowledge, tools, and relationships in support of tax administration

Discover FTA
Our purpose is to improve the quality of state tax administration by providing services to state tax authorities and administrators.

Meet the FTA Board of Trustees President

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2022–2027 FTA Strategic Plan

We look forward to working with you to achieve our five-year strategic goals.

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We proudly serve the principal tax collection agencies of the 50 states, the District of Columbia, Philadelphia, and New York City.
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Discover FTA Members

Use the interactive map below or the text-based listing to go directly to FTA Member sites.

View a full listing of members

FTA Members

Alabama

Alaska

Arizona

Arkansas

California

California Department of Tax And Fee Administration (CDTFA)

California Employment Development Department (EDD)

California Franchise Tax Board (FTB)

Colorado

Connecticut

Delaware

District of Columbia

Florida

Georgia

Hawaii

Idaho

Illinois

Indiana

Iowa

Kansas

Kentucky

Louisiana

Maine

Maryland

Massachusetts

Michigan

Minnesota

Mississippi

Missouri

Montana

Nebraska

Nevada

New Hampshire

New Jersey

New Mexico

New York

New York City Department of Finance

North Carolina

North Dakota

Ohio

Oklahoma

Oregon

Pennsylvania

Philadelphia Department of Revenue

Rhode Island

South Carolina

South Dakota

Tennessee

Texas

Utah 

Vermont 

Virginia

Washington

West Virginia

Wisconsin

Wyoming

FTA serves as a source of information and expertise for state administrators and others on the workings of state tax agencies and systems as well as issues generally affecting tax policy and administration.