Public Trust in Government: Communication Roundtable

This is Session 5 of the 7-session Grow with FTA webinar series. In this session Janet Shimabukuro, a leading experts in tax administration communication and customer experience, brings together an expert panel of veteran tax administration communication professionals from across the country for a timely and important discussion of why public trust matters, how to protect it, and practical strategies for rebuilding confidence through strong internal culture, clear organizational identity, plain language practices, and consistent community outreach.